If the key has not expired and you are a student needing additional help, visit and post a question to the Tableau License Community where there are many license experts that can assist with your error. Please request another year of use from the Academic website if the key has expired. Please check the original email sent from the Tableau Academic Team to verify the key is valid or if it has expired. The Academic product key is valid for one year only. If you are part of the free Tableau Academic program and receiving this error, the ability to sign in to the Tableau Customer Portal is not possible. Please contact your Tableau Account Team for further assistance. If the subscription term has expired, the ability to activate the product has ended. Product key is used on the wrong product.'TS' is for activation on Tableau Server only.ĬauseThis error can occur for multiple reasons which include:

'TD' is for Desktop only and a legacy key. Tableau Server keys have a description in the Customer Portal as a Creator, Explorer, Viewer, Interactor, or Core license type but all start with the letters, 'TS' and can only be activated on Tableau Server. Any key starting with the characters 'TS' is to be activated on Tableau Server.Any key starting with the characters 'TD' or 'TC' should be activated on Tableau Desktop.Product keys will be a series of 4 letters or numbers followed by a dash for 24 total characters including the dash. No other license types will be accepted by the product.Include the dashes in the product key such as TC12-3456-7890-ABCD-1234.Be mindful of the following when entering the product key into the activation window: Copy the product key directly from Tableau Customer Portal (under 'Licenses') or from your invoice.When viewing the 'Licenses' in the Tableau Customer Portal, is the key found and is the 'Period End Date' current or has it expired? Please Note: If a product key has expired and not been renewed, it can drop off from the Licenses list. Check the Tableau Customer Portal to determine if the key has expired or been replaced.To avoid a mistyped key, copy the product key directly from the Tableau Customer Portal or from your Tableau Invoice.

Tableau student product key